Last Updated: August 2026
Wana VPN is a digital service. Once a subscription is activated and the VPN profile is provisioned, refunds are generally not provided, as the digital goods are considered "delivered" immediately upon payment.
We want you to be completely satisfied. If you are unable to connect to our servers due to a verifiable technical issue on our end within the first 7 days of your initial purchase, you are eligible for a full refund.
To request a technical failure refund, you must contact our support team and allow us a reasonable opportunity to troubleshoot the connection issue.
You may cancel your recurring subscription at any time through your dashboard. Cancellations prevent future billing but do not trigger a retroactive refund for the current billing cycle. Your VPN access will remain active until the end of your paid cycle.
Accounts terminated for violating our Terms of Service (such as engaging in illegal activity) are entirely ineligible for refunds.
To request a refund under our 7-Day Guarantee, please reach out via our Contact Page with your Yoco receipt number and account email.